Privacy Policy

OUR COMMITMENT TO YOU

At Selfbum, your privacy is our top priority. It's at the core of how we design and build the services and products you know and love, so you can fully trust them and focus on building meaningful relationships.

We are grateful to you for giving us your trust by providing us with your information, it is not something we take lightly.

Our commitment to your privacy. We design all products and services with your privacy in mind. We engage experts from various fields – legal, security, engineering, product design, and more – to make sure no decision is made that doesn't take your privacy into account.

Our commitment to transparency. Since we use many of the same online services that you do, we know that lack of information and overly complicated language are very common problems. We take the opposite approach: we do our best to write our Privacy Policy and related documents in simple language, without too much complication and with enough information. What we want is for you to be able to read our policies and understand our privacy practices.

Our commitment to safety. We have teams dedicated to keeping your data safe and secure. Our security practices are constantly updated and we invest in security to improve the protection of your information.

PRIVACY POLICY

Welcome to the Selfbum Privacy Policy. Thank you very much for taking the time to read it.

We appreciate that you trust us with your information and we intend to forever maintain that trust. It all starts with making sure you understand what information we collect, why we collect it, how we use it, and what your choices are regarding your information. This Policy describes our privacy practices in plain language, so we try to use as little legal and technical terminology as possible.

1. Who are we?

The company responsible for your information under this Privacy Policy is:

JKZ Network
Dominican Republic
57000 Puerto Plata
San Felipe

2. Where does this Policy apply?

This Privacy Policy applies to websites, applications, events and other services operated by Selfbum. For simplicity, we refer to all of these as our 'services' in this Privacy Policy. For clarity, we have added links to this Privacy Policy on all applicable services.

Some services may require their own privacy policy. If a particular service has its own privacy policy, then that policy (not this Privacy Policy) will apply.

3. The information we collect

Clearly, we can't help you build meaningful relationships without some information about yourself, like basic profile details and interests. We also collect information generated as you use our services; for example, access logs and information from third parties, such as when you access our services through a social media account. If you want additional information, we go into more detail below.

The information you provide us

You choose to give us certain information when you use our services. This includes:

When you create an account, you provide us with at least your login credentials or phone number, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you may share additional information with us, such as your interests and other details about yourself; and also content such as photos and videos. To add certain content, such as photos, you can give us permission to access your camera or photo album.
When you sign up for a paid service or make a purchase directly from us (rather than through a platform like iOS or Android), you give us, or our payment service provider, information such as your debit card number. or credit and other financial information.
When you participate in surveys, focus groups or market research, you give us your perspectives about our products and services, answer our questions and give us testimonials.
When you participate in our promotions, events or contests, we collect the information you use to register or participate.
If you contact us (for example, via the Help Center), we collect the information you provide us during the interaction.
If you share information about other people with us (for example, if you use a friend's contact details for a certain function) we process the information on your behalf in order to fulfill your request.
We also process your chats with other users as well as the content you post, as it is necessary for the operation of the services.
Information we receive from others

In addition to the information you provide us directly, we also receive information about you from other people, such as:

Users

Other users may provide information about you as they use our services. For example, when they interact with you or if they submit a report about you.

Social media

You may decide to share information with us through your social network account, for example, if you decide to create and access Selfbum via your social network or other account (such as Facebook, Google or Apple) or if you decide to upload information to our services (such as photos) from your social networks such as Facebook, Instagram, among others.

Information collected when you use our services

When you use our services, this generates technical information about the features you used, how you used them, and the devices you used to access our services. See below for more details:

usage information

Using the Services generates information about your activity; for example, how you use them (e.g., when you logged in, features you used, actions taken, pages shown to you, referring website addresses, ads you clicked) and your interactions with other users (eg, the users you interact with, the date and time of your exchanges, the number of messages you send and receive).

Device Information

We collect information from and about the devices you use to access our services, including hardware and software information such as IP addresses, device ID and type, app settings and features, app crashes, advertising IDs (which are randomly generated numbers that you can reset from your device settings), identifiers associated with cookies or other technologies that can uniquely identify a device or browser.

Other information with your consent

If you give us permission, we may collect your precise geolocation (latitude and longitude). Obtaining your geolocation may occur in the background when you are not using the services, if the permission you expressly granted us allows such obtaining. If you decline permission for us to collect your geolocation, we will not collect it. Similarly, if you consent, we may collect photos and videos (for example, if you want to post a photo or video or participate in streaming features on our services).

4. Cookies and other similar data collection technologies

We use, and may allow others to use, cookies and other similar technologies (eg, web beacons, pixels, SDKs) to recognize you and your devices. You can read our Cookies Policy to obtain more information about why we use them and how you can better control their use.

Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) have a 'Do Not Track' ('DNT') feature that alerts the website that a user does not want their web activity to be tracked. line. If a website that responds to a DNT signal receives one, the browser can block that website from collecting certain information about the browser user. Not all browsers offer the DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Selfbum, do not currently respond to DNT signals.

5. How do we use your information?

The main reason we use your information is to provide and improve our services. Additionally, we use the information to protect you and provide you with advertising that is of interest to you. Read on for a more detailed explanation of why we use your information and some practical examples.

To manage your account and provide you with our services

  • Create and manage your account
  • Provide you with customer service and respond to your requests.
  • Complete your transactions
  • Communicate with you about our services

To help you connect with other users

  • To introduce you to other users
  • To show you interesting content
  • Show users the profiles of other users

To process offers and marketing campaigns

  • Administer sweepstakes, contests, discounts or other offers
  • Develop and measure the effectiveness of advertising campaigns on our services and marketing campaigns promoting Selfbum inside and outside our services.
  • Communicate with you via email, phone, social media, or mobile devices about products and services that we think may interest you

To improve our services and develop new

  • Manage focus groups, market research and surveys
  • To review interactions with customer support teams and improve service quality.
  • To understand how users commonly use the service so that we can improve it (for example, we may decide to change the look, or even substantially modify a certain feature based on user behavior).
  • Develop new features and services (for example, we may decide to create a new feature based on interest requests received from users).

To prevent, detect and fight fraud and other illegal or unauthorized activities

  • To find and process ongoing, possible or suspected violations of our Terms, especially through review of complaints and interactions between members
  • To better understand and devise measures to combat violations of our Terms
  • To retain data related to violations of our Terms and thus prevent their recurrence
  • To apply or exercise our rights, for example, those raised in our Terms
  • To communicate to users what we have done regarding their complaints.

To ensure compliance with legislation

  • Comply with legal requirements
  • Assist the police authorities

For information related to how we process personal data through profiling and automated decisions, please see our Frequently Asked Questions.

To treat your information as described above, we use the following legal bases:

  • Provide our service to you: The reason why we process your information under the purposes A and B listed above, is to fulfill the contract we have with you. For example, as you use our service to create meaningful connections, we use your information to maintain your account and profile, to make it visible to other users, to be able to recommend other users or content to you, and to generally provide you with our features. paid and free.
  • Legitimate interests: We use your information for purposes C, D and E listed above, when we have legitimate interests to do so. For example, we analyze user behavior on our services to continually improve our offerings, we suggest offers that we think may interest you and promote our own services, we process information to keep our users safe, and we process data when necessary to exercise our rights, assist police forces and to be able to defend ourselves in case of legal action.
    Comply with applicable laws and regulations: We process your information for purpose F listed above when it is necessary for us to comply with applicable laws and regulations and to demonstrate our compliance with such laws and regulations. For example, we retain data traffic and transaction data in accordance with our accounting, tax and other statutory obligations, and to be able to respond to valid access requests from law enforcement agencies. We also keep data evidencing the consent given by users and the decisions they may have made to withdraw from a certain function or procedure.
  • Consent: If you choose to provide us with information that may be considered 'sensitive' or 'special' according to certain jurisdictions (for example, your sexual orientation), you also consent to our processing that information in accordance with our Privacy Policy. From time to time, we will ask for your consent to collect specific information, such as your specific geolocation, or to use your information for specific reasons. In some cases you can withdraw your consent by configuring your settings (for example, for the collection of your precise geolocation) or by removing your content (for example, when you enter information in your profile that may be considered 'special' or 'sensitive'). You can withdraw your consent at any time by writing to us at the address provided at the end of this Privacy Policy.

6. How do we share information?

Since our goal is to help you create meaningful relationships, user information is obviously shared with other users. We also share certain user information with service providers and partners who assist us in operating our services, such as other Match Group companies (for the reasons listed below) and in some cases, with legal authorities. Read on for more details on how information is shared with others.

  • with other users
    We share your information with other users when you voluntarily choose to disclose information on the service (including your profile). Please be careful with your information and make sure the content you share is something you feel comfortable sharing.

If you choose to limit the audience of all or part of your profile or certain content or information about you, it will be visible according to your Settings.

If someone files a report about you (such as a complaint about a violation of our Terms or Community Guidelines) and if actions are taken, we may notify the reporter of the actions.

  • With our service providers and partners
    We use third parties to help us operate and improve our services. These third parties assist us with various tasks, such as data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, and security operations. We also share information with partners who distribute and assist us with advertising our services. For example, we may share limited information about you in a processed, human-unreadable format with our advertising partners.

We follow a strict evaluation process before hiring any service provider or working with a partner. All service providers and partners must accept strict confidentiality obligations.

  • Share features
    You can share profiles of other users and they can also share yours with people outside our services just by using the sharing function.
  • For corporate transactions
    We may transfer your information if we participate, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.

With law enforcement/when required by law

We may disclose your information if it is reasonably necessary: ​​i) to comply with legal process, such as a court order, subpoena or search warrant, government/police investigation, or other legal requirement; ii) to assist in the prevention or detection of a crime (subject in each case to the applicable legislation); or iii) to protect the safety of any person.

To apply legal rights

We may also share information: i) if the disclosure would mitigate our liability in an actual or alleged lawsuit; ii) as necessary to protect our legal rights and those of our users, business partners and other interested parties; iii) to enforce our agreements with you; and iv) to investigate, prevent, or take other action related to illegal activities, suspected fraud, or other misconduct.

With your consent or at your request

We may ask for your consent to share your information with third parties. In that case, we will be clear about why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are, such as your device information, general demographic data, general behavioral data, geolocation in non-identifying format), as well as information in a processed, human-unreadable format, in any of the aforementioned circumstances. We may also share this information with other Match Group companies and third parties (especially advertisers) to develop and serve targeted advertising on our services and on third-party websites or applications, and to analyze and report on the advertising you may see. This information may be combined with additional non-personal information or information in a processed, human-unreadable format collected from other sources. You can obtain more information about our use of cookies and similar technologies in our Cookies Policy.

7. Your rights

We want you to have control of your information, so we remind you of the following options and tools available to you:

Access / update tools in the service.

Tools and account settings that help you access, rectify, or delete the information you provided to us that is associated with your account directly within the system. If you have any questions about those tools and settings, please contact our Help Center.

Device permissions.

Mobile platforms have permission systems for specific types of device and notification data, such as phone contacts, location services, push notifications, and advertising identifiers. You can change the preferences on your device to consent or oppose the collection of the corresponding information or to display the relevant notifications. Obviously, if you do that, certain services might not have full functionality.

Uninstall.

You can stop all data collection from an app by uninstalling the app, using the standard uninstall process for your device. Remember that uninstalling an app does NOT delete your account. To delete your account, please use the corresponding function in the service.

Account Deletion

You can delete your account directly in the service, using the relevant function for it.

We want you to know your privacy rights. Here are some key points to remember:

Review your information.

Applicable privacy laws may give you the right to review the personal information we maintain about you (depending on the jurisdiction, this may be called a right of access, a right of portability, or variations of these terms). You can exercise this right by submitting a request here.

Update your information.

If you believe that the information we have about you is inaccurate or that we no longer have the right to use it, and you wish to request its rectification, deletion, oppose or restrict its treatment, contact us here.

For your protection and that of our users, we may ask you to provide proof of identity before responding to the aforementioned requests.

Remember, we may deny some requests for certain reasons, such as if we are unable to authenticate you, if the request is illegal or invalid, or if it violates another user's trade secrets, intellectual property, or privacy. If you wish to receive information related to another user, such as a copy of a message you received from him/her through our service, the other user must contact our Privacy Officer to provide written consent before the information is communicated. . We may also ask you to provide proof of identity before we can respond to the request.

Similarly, we may not be able to agree to certain requests for opposition or restriction of the processing of personal information, especially when such requests do not allow us to provide our service to you. For example, we cannot provide our service if we do not have your date of birth and therefore cannot ensure that you are 18 years old.

In certain countries, including those in the European Union and the United Kingdom, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. You can find information about data protection regulation in the European Union here, and in the UK here. The data protection authority to which you can file a complaint can be located in the place of your habitual residence, where you work or in the place where the alleged complaint has occurred.

8. How long we keep your information

We keep your personal information only as long as we need it for our legitimate business purposes (as set out in Section 5) and as permitted by applicable law. If you decide to stop using our services, you can delete your account and your profile will no longer be visible to other users. Please note that we will automatically delete your account if you remain inactive for a period of two years. After your account is deleted, we will delete your personal information as follows:

To protect and preserve the security of our users, we implement a retention period of three months from the moment the account is closed. During this period, we keep your information in case it is necessary to investigate illegal or harmful conduct. The conservation of the information during this period is based on our legitimate interest and the interest of third parties and potential victims.
Once the security retention period ends, we delete your information and only keep limited information for specific purposes, as outlined below.
We keep limited data to comply with legal data retention obligations: in particular, we keep transaction information for 10 years in order to comply with legal and tax requirements and credit card data for as long as the user can still dispute the transaction, furthermore certain 'traffic data' is kept for one year to comply with legal data retention obligations. We also keep a history of the consents given by users for five years, in order to demonstrate our compliance with applicable laws.
The information must be kept for our legitimate business interests: We keep records of customer service and support data, as well as the inaccurate location of downloads/purchases for five years, in order to support decisions about customer service, exercise our rights and to be able to defend ourselves in case of a possible claim. We keep profile data for one year in case of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent blocked users or people who were identified as under 18 from opening a new account, and in order to preserve the security and vital interests of our users.
Finally, we retain information based on our legitimate interest when there is a potential or exceptional issue, claim or dispute that requires us to retain the information (particularly if we receive a valid legal subpoena or request that we retain the data. In such a case, we would need to retain the data to comply with our legal obligations) or in case the data may be necessary as part of legal proceedings.
Please remember that although our systems are designed to execute data deletion processes in accordance with the aforementioned guidelines, we cannot promise that all data will be deleted in a specific time period due to technical restrictions.

Children's Privacy

Our services are limited to users who are over 18 years of age. We do not accept users under the age of 18 on our platform. If you suspect that a user is under 18, please use the reporting mechanism available on our service.

9. Job Applicants, Contractors and Representatives

We also process the personal information of our job candidates, contractors and representatives, as part of our operations for the recruitment and management of talent and for the management of the services provided by the contractors and representatives. If you are a Selfbum job applicant, contractor or representative, certain relevant terms in this Privacy Policy apply to the processing of your personal information, including the sections of this Privacy Policy that discuss the entity responsible for processing your personal information, the transfer of personal information, the rights you have under applicable law, how to contact us, and information specific to California.

If you are a job applicant, the personal information we process about you may vary depending on the job you are seeking, but typically includes what you provide to us as part of your job application, as well as your professional certifications, background and reference information. which is shared with us by recruiters or third parties. We use this information to support the recruitment process, which may lead to an employment contract. In the case of contractors and representatives, we may process identification information and employment information to the extent necessary to manage our relationship with you and your employees, which is also necessary to perform the services of the agreement and to establish, exercise or defend potential legal claims. You may also share personal information with services that help us with recruitment and technical data processing operations, as well as with other Match Group companies (for example, if you have a working relationship with employees of a partner). We keep your personal information for as long as necessary to fulfill those purposes.

10. Changes to the privacy policy

Because we're always looking for new and innovative ways to help you build meaningful connections, and because we strive to make sure our explanations of our data usage are kept up to date, this policy may change over time. We will notify you before any material changes become effective so that you have time to review the changes.

11. How to contact us

If you have questions about this Privacy Policy, you have different options below:

Online: privacyteam@selfbum.com

By mail:

Privacy Officer
JKZ Network
selfbum
Dominican Republic
Puerto Plata
San Felipe